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SERVICES

Communication Center

As part of Beyoğlu Municipality’s smart city automation project A communication Center (444 0 160) has been established as a channel of service. This center consists of the following sub-systems.

a) Call Center Infrastructure: Thanks to the IP based system, all calls which come in as voice, fax or e-mail are gathered in a single system. The installed infrastructure distributes the incoming calls according to the status of the operators. It keeps all call statistics.

b) Communication Center Software: With the software operating integrally with the Call Center and Smart City Automation System, it is possible automatically to see the numbers of calling residents and perform all demands of the residents from a single screen by the team in charge.

c) Communication Center Staff: This is a professional team who serves citizens while the phone call is ongoing. It’s possible to do an inquire about the amounts to be paid, to pay the debts, to ask for informations on different issues, to present the complaints and needs. It is also possible to provide information on municipal services, addresses and persons profiles may be corrected and face to face meetings may be held for surveys and feedbacks and teleconferences on specific topics may be carried out.

Eurocities UCLG-MEWA